Privacy policy

Last update : March 6 2024

1. SCOPE AND APPLICATION OF THIS POLICY

This policy applies to personal information provided by customers, subscribers, and consumers of Groupe Savoura (“Savoura”) through the company’s current and future digital platforms and legal entities.


In this policy, we describe the personal information we collect, how we use and manage it, and how you can access, update, correct, and make choices about your personal information to protect your privacy.


By providing personal information through our digital platforms and website at http://www.savoura.com, such as registering for promotions, contests, or events, you agree to the processing of this information by this policy and the purposes outlined below.


As we regularly update our policies, we reserve the right to modify the policy at any time. We will notify you of changes by indicating the last update date at the top of the policy. We encourage you to review the policy to understand how your information will be used or disclosed.

2. WHAT PERSONAL INFORMATION DO WE COLLECT, AND HOW DO WE COLLECT IT?

We limit our collection of personal information to what is reasonably required to achieve the purposes. We collect your personal information in various ways:

• Directly from you
When you register for one of our programs, promotions, contests, or events, we may collect this information in person, by mail, by phone, and through our digital platforms and website, www.savoura.com..

• From third parties
Occasionally, we may receive personal information from other sources (social media, customer relationship management tools, etc.). In such cases, we only receive them with your consent or as the law allows.

Definition of “personal information”:
We consider “personal information” to be any information that directly or indirectly identifies or could reasonably be associated with you. The personal information we collect may include your contact details, such as your name, email address, postal address, phone number, and age.

3. HOW DO WE USE PERSONAL INFORMATION?

Savoura will only use your personal information for the purposes specified below:

  • Offering our products and events and communicating with you.
  • Providing information and updates on Savoura’s activities and events, including sending newsletters and personalized emails.
  • Communicating with consumers, newsletter subscribers, and individuals participating in Savoura events.
  • Responding to any inquiries related to Savoura’s activities.
  • With your consent, informing you in various ways (email, phone, text, or mail, for example) about our products, services, special offers, promotions, contests, or events that may interest you.
  • Presenting personalized advertisements regarding our products or services or those of a web service provider and supplier (personalized emails) if we believe they may interest you.

4. WHEN DO WE DISCLOSE PERSONAL INFORMATION?

The personal information we collect under this policy is used only by authorized Savoura personnel. No information is disclosed to third parties.

5. WHEN DO WE DISCLOSE PERSONAL INFORMATION?

Savoura will obtain your explicit, free, and informed consent to collect, use, and disclose personal information about you. When you transmit personal information to Savoura by completing the fields and forms on the website www.savoura.com or by otherwise communicating with Savoura, you consent to collecting, using, and disclosing your personal information for the purposes for which it was collected. This consent may be obtained in writing, verbally, electronically, or through an authorized person of Savoura

6. HOW TO CHANGE MY PRIVACY PROTECTION CHOICES?

You can modify your choices anytime by visiting our Cookies Policy page in the Consent section.

7.HOW DO WE PROTECT AND RETAIN PERSONAL INFORMATION?

A. HOW WE ENSURE THE PROTECTION OF YOUR PERSONAL INFORMATION
Savoura’s website is hosted on a secure server in Canada. Numerous security measures are implemented to minimize the possibility of a security incident.

B. LOCATION OF STORAGE OF YOUR PERSONAL INFORMATION
Personal data entered on Savoura’s website may be stored on its web server in a Canadian data center by our service provider and/or Savoura’s internal servers.

I. DURATION OF RETENTION OF YOUR PERSONAL INFORMATION

Savoura will retain your personal information only for the time necessary to fulfill the purposes for which this information was communicated to us and for any related authorized purposes unless the law requires or allows different retention. Once the relevant purposes are achieved and subject to applicable regulatory provisions, we securely anonymize your personal information.

8. HOW TO ACCESS MY PERSONAL INFORMATION?

If you wish to refuse any use of your personal information, obtain access, request correction or deletion, file a complaint, or have questions or concerns about our Privacy Policy, please contact Savoura’s Privacy Officer at the address below.


Savoura reserves the right to refuse the request for personal information to the extent that exceptions to your right of access apply, such as when providing the requested information would be highly costly, the information refers to other individuals, the information cannot be disclosed for legal, security, or commercial property reasons, the information was obtained in the course of an investigation to prevent or detect fraud, or the information is protected by lawyer-client privilege or litigation privilege.

When we hold medical information about you, we may refuse to provide it directly. We may request that it be transmitted to a healthcare professional you designate to receive it.


You can verify the accuracy and completeness of your personal information and, if necessary, request correction.


Privacy Officer at Savoura
Ste-Sophie (Québec)
J5J 2V3
Courriel : privacy@savoura.com


Savoura will review all received complaints and respond within 30 business days of receiving the written complaint. If the complaint is valid, Savoura will take appropriate measures.